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From:
Lourdes Tollette Date: Wed Nov 17, 1999 11:07 am Subject: Re: learning to e-mail | |
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Val, I have been thru alot and it really waste my time. When I call tech support thru Relay and I have to wait til Relay tell me push 1 for spnaish. Push 2 for english then I say 1 and relay push 1, and then push 1 for computer push 2 for printer, then I say 1 and relay push 1 that give me alot more time to reach. It will go on untill to reach them. Sometime relay say "Hold" and listen "music" so I hold till answer. Sometime When I call relay and ask for number and relay will tell me when the person pick up and talk with me and also tell me if relay hear something background like baby cry, tv loud, vaccume or something like that. Like sometime when I call relay and relay telling me it was anwer machine but the time run out before we leave the message and had to hung up then I have to give relay to leave the message before re-dial that number again and left message. And then relay say to me left message bye ga to sk. Then I say sk. I never like answer machine because sometime it is long distant and have to call back twice and left the message. Lourdes -----Original Message----- From: Valerie Sutton [SMTP:] Sent: Tuesday, November 16, 1999 11:18 PM To: SignWriting List Subject: Re: learning to e-mail >Call me old old fashioned, romantic, sentimental, dense -- but when I call >for technical support, I get: "push 1 for english, 2 for spanish", "push >pound for purchase, star for support", "push 1 for computer" "2 for >software" "3 for printer", "push 1 for regular business hours" "2 for >nights" "3 for weekends", "push 1 for liberal", "2 for conservative", "push >3 if married" "4 if single", "push 1 if prochoice", "push 2 if prolife", and >then I get to listen to some commercials followed by "push 8 to buy" "push 9 >to continue". James Kegl ~~~~~~~~~~~~~~~~~~~~~~ James - What a comical message! I laughed and laughed when I read it - it is just the way it feels when you get those tape recordings... I am curious....how does it feel when a Deaf person has to get technical support? If hearing people are put on hold, and made to listen to these awful tape recordings, what happens when you are Deaf? I am assuming you must feel terrible frustration! Does the Relay service wait while you are put on hold? I have often thought about this...I wonder if more and more Deaf people use the web for tech support? Val ;-) |
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