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From:  Robert Goodwin
Date:  Thu Jan 25, 2001  6:07 am
Subject:  Re: Archives


> The problem is that a lot of these big companies, when they purchase
> the smaller ones, do not give the same personal attention...I suspect
> Yahoo has placed Egroups on "auto-pilot", and there may not be anyone
> at the helm!

That is well-known as a Big Mistake, a Bad Idea. Forgetting about customer
and/or user service is the worst thing you can do.

The so-called 'autopilot' I cannot and will not accept. I have seen it
done before, uninterrupted service, all through the changeover.

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